Delivery & Returns


Collect your order in store
If you are in the local area, then you are more than welcome to come and collect your order from us at:

Wu Concept
First Floor
29 Frances Street 
County Down 
BT23 7DW 

Please add the word 'COLLECT' to the discount box at checkout to remove the delivery charge and you will receive an email when your items are ready for collection.

We deliver to a wide range of Countries around the world; all charges are listed below:

Delivery to the UK
Standard Rate £4.50
Large Package £8
Extra Large Package £20
Delivered in 1-3 days

Delivery to Europe
Standard Rate £8
Large Package £12
Extra Large Package £25 
Delivered in 2-8 days

Rest of the World
Standard rate £15
Large Package £20
Extra Large Package £30
Delivered in 7-20 days

Standard Rates apply to packages weighing under 4lbs. Large Packages are between 4lbs - 10lbs. Extra Large Packages are those that weigh more than 10lbs.
We do our very best to make delivery easy, affordable and quick so that you can enjoy your order as soon as possible. If you have any queries please don’t hesitate to get in touch. We’re here to help.

Goods are mostly dispatched by British Royal Mail, within 24-48 hours of receipt. We also use Fedex and DHL. Once the items are passed onto the couriers, they are responsible for delivery. Unfortunately we can't be held responsible for any delays or charges caused or incurred by Customs & Duties.

We try our best to keep track of stock inventory, but from time to time an item may be delayed, on backorder or unavailable. On these occasions we will contact you by email as soon as possible with an estimated despatch date, offer you the option of cancelling or suggest an alternative item. While every effort is taken to ensure that all items shown are in stock, we cannot guarantee availability.

It is important to do our part for the environment; where possible we recycle previously used boxes.